Call Centre Agent At Verite Microfinance Bank Ltd
Tunde Raji - May 25, 2017

Verite Microfinance Bank Limited is duly registered in the Federal Republic of Nigeria by the Corporate Affairs Commission and licensed by the Central Bank of Nigeria as a deposit-taking financial institution.

 
We are recruiting to fill the position below:
Job Title: Call Centre Agent

 
Location: Lagos

 
Key Responsibilities
■ Manage and resolve customer complaints
■ Answer customer/non customer calls, web chat and emails
■ Handle all calls as per case process, utilizing knowledge management application, CRM tool and banking platform
■ Handle customer interaction in a positive and business-like manner
■ Enter new customer information into system and update existing customer information
■ Follow up customer calls where necessary

 
Requirements
■ OND or equivalent
■ Must be female
■ Experience in a call centre, and/or banking environment strongly preferred
■ Excellent phone presentation and communication skills
■ Excellent organizational skills
■ Ability to deal with difficult customers/situations over the phone
■ Ability to work towards daily, weekly, monthly targets
■ Excellent time keeping skills
■ Professional telephone manner
■ Ambitious and hungry to succeed
■ Punctual at all times
■ Vigilant listener
■ Self-motivation
■ Positive attitude
■ Reliable and flexible
■ Strong keyboard skills
■ Be able to maintain product and process knowledge

 
Desirable Skills
Experience of working within a Financial Services environment would advantageous but not essential.

 
Application Closing Date
7th June, 2017.

 
Method of Application
Interested and qualified candidates should send a word document version of their CV to:  career@veritemfb.com

 

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