Having spent over five years in the microfinance bank industry, I have observed a few key challenges in operations department of microfinance banks in Nigeria.
It is pertinent to mention that operational challenges in microfinance bank vary from bank to bank but there is a challenge that is peculiar to all: it is known as Multi-tasking.
One operation officer is saddled with responsibilities of completing tasks that supposedly be performed by two or more personnel within a specified time frame.
This multi-tasking syndrome in microfinance banks hinders mastery, proficiency and productivity of personnel. The irony of it all is that such multi-tasked personnel’s remuneration is not commensurable to the tasks assigned.
My own summation is that microfinance bank professionals should be motivated by being adequately rewarded financially through robust salary package.Follow Me On Social Media