Having spent over five years in the microfinance bank industry, I have observed a few key challenges in operations department of microfinance banks in Nigeria.
It is pertinent to mention that operational challenges in microfinance bank vary from bank to bank but there is a challenge that is peculiar to all: it is known as Multi-tasking.
One operation officer is saddled with responsibilities of completing tasks that supposedly be performed by two or more personnel within a specified time frame.
This multi-tasking syndrome in microfinance banks hinders mastery, proficiency and productivity of personnel. The irony of it all is that such multi-tasked personnel’s remuneration is not commensurable to the tasks assigned.
My own summation is that microfinance bank professionals should be motivated by being adequately rewarded financially through robust salary package.