Tunde Raji -
December 11, 2017
Addosser Microfinance Bank, an innovative institution dedicated to improving the living condition of everyday people through value-added financial products and services requires suitable candidates to fill the role below:
Job Title: Customer Service Officer
- Managing incoming calls and customer service inquiries.
- Generating sales leads that develop into new customers.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Keep records of customer interactions, process customer accounts and file documents.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Provide accurate, valid and complete information by using the right methods/tools.
- Follow communication procedures, guidelines and policies.
- Recommend potential products or services to management by collecting customer information and analyzing customer needs.
- Take the extra mile to engage customers.
- Accurately captures customer information.
- Creates and maintains service reports.
- Compile reports on overall customer satisfaction.
Relevant Skills, Qualification, Attributes & Experience
- 1-2 years cognate experience in Customer Service.
- B.Sc/HND in Social Sciences or any other relevant course of study.
- Has worked in a microfinance bank or any financial institution.
- Excellent Interpersonal Skills.
- Must be computer literate.
- Excellent communication, reporting skills.
- Applicants must not be more than 25 – 30 years.
Application Closing Date
14th December, 2017.
Method of Application
Interested and qualified candidates should send their CV to: firstname.lastname@example.org