Customer Service Officer at Addosser Microfinance Bank Ltd
Tunde Raji - December 11, 2017

Addosser Microfinance Bank, an innovative institution dedicated to improving the living condition of everyday people through value-added financial products and services requires suitable candidates to fill the role below:

 

Job Title: Customer Service Officer

Location: Nigeria

 

Responsibilities

  • Managing incoming calls and customer service inquiries.
  • Generating sales leads that develop into new customers.
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
  • Keep records of customer interactions, process customer accounts and file documents.
  • Build sustainable relationships and trust with customer accounts through open and interactive communication.
  • Provide accurate, valid and complete information by using the right methods/tools.
  • Follow communication procedures, guidelines and policies.
  • Recommend potential products or services to management by collecting customer information and analyzing customer needs.
  • Take the extra mile to engage customers.
  • Accurately captures customer information.
  • Creates and maintains service reports.
  • Compile reports on overall customer satisfaction.

 

Relevant Skills, Qualification, Attributes & Experience

  • 1-2 years cognate experience in Customer Service.
  • B.Sc/HND in Social Sciences or any other relevant course of study.
  • Has worked in a microfinance bank or any financial institution.
  • Excellent Interpersonal Skills.
  • Must be computer literate.
  • Excellent communication, reporting skills.
  • Applicants must not be more than 25 – 30 years.

 

Application Closing Date
14th December, 2017.

 

Method of Application
Interested and qualified candidates should send their CV to: resumes@addosser.com

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